If you are trying to upload or download files to Promotional Arts, please contact us for your user ID and password. If you already have this information, please read the following: How to log in to our FTP site: You will need to use a FTP client server software, such as WS FTP Pro , Cute FTP , or FTP Now 2.2 to access FTP sites. These client servers do have demo models available for free download at the sites given above. Once you have accessed your client server software you will need to enter the destination as: ftp.promotionalarts.com Enter your user id and password in order to upload and download files to your directory. Call Promotional Arts (866) 386-BOXX, or e mail: sales@promotionalarts.com if you need assistance.